Privacy Policy

Last updated: 02.06.2026

This Privacy Policy explains how TE Training collects, uses and protects your personal information when you visit our website, make an enquiry, book a session, purchase a product, or otherwise interact with us.

Our website address is: https://tetraining.co.uk

1. Who we are

TE Training provides personal training, bootcamp sessions, care home fitness services and related fitness products.

For the purpose of data protection law, the data controller is:

TE Training
Email: toby@tetraining.co.uk
Telephone: 07481 939696
Address: [Insert business address, if required]

2. What personal information we collect

We may collect and process the following types of personal information:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order details and purchase history
  • Information submitted through contact, enquiry or booking forms
  • Health, fitness or accessibility information you choose to provide when relevant to a service
  • Payment information, processed securely by our payment provider
  • Website usage data, such as IP address, browser type, device information and pages visited

3. How we collect your information

We collect personal information when you:

  • Submit a form on our website
  • Contact us by phone, email or social media
  • Book a session or service
  • Place an order through our website
  • Sign up to receive updates or marketing communications
  • Use our website, where cookies or analytics tools may collect usage information

4. How we use your personal information

We use your personal information to:

  • Respond to enquiries
  • Manage bookings and appointments
  • Provide personal training, bootcamp or care home fitness services
  • Process and deliver product orders
  • Take payments and manage refunds
  • Send service-related updates
  • Send marketing communications, where you have agreed to receive them or where we have a legitimate interest to do so
  • Improve our website, products and services
  • Meet legal, tax and accounting obligations

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on:

  • Contract: where we need your information to provide a service, fulfil a booking or process an order.
  • Consent: where you have agreed to receive marketing emails or where you voluntarily provide certain information.
  • Legal obligation: where we need to keep records for tax, accounting or legal purposes.
  • Legitimate interests: where we use your information to run and improve our business, respond to enquiries, prevent fraud, or promote our services in a proportionate way.

If you provide health, fitness or accessibility information, we will only use it where necessary to provide a safe and appropriate service, and where you have chosen to share it with us.

6. Payments

If you make a purchase through our website, payment details are processed securely by our payment provider. We do not store your full card details on our website.

Payment providers may process your information in accordance with their own privacy policies.

7. Who we share your information with

We may share your personal information with trusted third parties where necessary, including:

  • Website hosting and maintenance providers
  • Payment processors
  • Booking or form management systems
  • Email and communication platforms
  • Delivery or fulfilment providers, where products are ordered
  • Accountants, legal advisers or professional service providers
  • Authorities or regulators, where required by law

We only share the information needed for these purposes and expect third parties to handle your information securely.

8. Cookies and analytics

Our website may use cookies and similar technologies to make the website work properly, improve performance, understand how visitors use the website, and support marketing activity.

Some cookies are essential for the website to function. Non-essential cookies, such as analytics or marketing cookies, should only be used where you have given consent through the cookie banner or cookie settings.

You can usually manage or block cookies through your browser settings.

9. How long we keep your information

We only keep your personal information for as long as necessary for the purposes it was collected.

As a guide:

  • Enquiry information may be kept for up to 24 months after the last contact.
  • Customer, booking and order records may be kept for up to 6 years for tax and accounting purposes.
  • Marketing data is kept until you unsubscribe or ask us to remove you.
  • Website analytics data may be retained in accordance with the settings of the analytics platform used.

10. How we protect your information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no website or online service can be guaranteed to be completely secure, so you should take care when sharing information online.

11. Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to certain types of processing
  • Ask for your information to be transferred to another organisation
  • Withdraw consent, where we rely on consent to use your information

To exercise your rights, please contact us using the details above.

12. Marketing

If you have opted in to receive marketing communications, we may contact you with updates, offers, news or information about our services and products.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

13. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. You should read their privacy policies before providing any personal information.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.